FAQs

How does payment work?

For all our Pallet and U-Crate services you can now pay online at the time of booking using our store portal.

Are there any extra charges?

Not normally, unless there is a customs inspection in which case we will provide you detailed documentation of the customs charges.

How about insurance?

We can provide shipping insurance if you would like, which we will review with you after booking. Since many shippers don't know exactly what they want to ship until they start packing, we allow you to add insurance after you book to ensure you get the proper coverage you would need.

Can I let you know the delivery address later?

Yes, no problem. This is the case for many people moving overseas and whenever you have the address, you can let us know and we'll update your shipment accordingly.

How much notice or lead time do you need to arrange everything?

2 weeks notice.

How do I know if my items will fit?

We suggest taking the dimensions of the Pallet or U-CRATE service you're looking to book and draw out a rectangle on the floor and wall using masking tape. This will allow you to get a good idea of the size of the space you'll be working with. If your items fit inside your masking tape drawing, then you'll be in good shape on packing day.

Are there any items that I can't ship?

Yes, please review the Prohibited Items List here.

Can I load a Pallet or U-CRATE inside my house?

The Pallets & U-CRATE's are larger than most doors of a typical home, so packing inside is not an option. They must be on flat, hard ground so we can collect them with a pallet jack and tail lift truck. A driveway, garage or curbside is normally the best location to use as your packing location.

Do I need to have a detailed packing list?

Yes and we have an app on our web site to help you create your list.

How do I book my shipment?

When you're ready to book, simply click on the service you would like, choose your origin and destination, make online payment and then submit the details of your shipment on the booking page.

Get More Answers To Your Questions In Our FAQ Section.

UPakWeShip Service Comparison Guide

Compare Our International Shipping Services And Pick The One That Best Fits Your Shipment.

PALLET SERVICE (Small)

50 Cubic Foot PALLET
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Dimensions: 48″ x 40″ x Up To 45″
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Discounts For Multiple Pallets
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Perfect for shipping a few boxes and even some small furniture.

PALLET SERVICE (Large)

80 Cubic Foot PALLET
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Dimensions: 48″ x 40″ x Up To 72″
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Discounts For Multiple Pallets
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Excellent, safe and cost effective choice for your mid-size shipments with taller clearance needs.

U-CRATE 50

50 Cubic Foot U-CRATE
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40 Cubic Feet Of Usable Packing Space
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Dimensions: L 43″ x W 43″ X H 38″
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Lid Space Allows For Approx. 4 inches of Addt’l Internal Height If Required
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Discounts For Multiple Crates
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Most popular choice for smaller shipments & comes with a sturdy, corrugated cardboard cover.

U-CRATE 100

100 Cubic Foot U-CRATE
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80 Cubic Feet Of Usable Packing Space
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Dimensions: L 43″ X W 43″ X H 72″
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Lid Space Allows For Approx. 4 inches of Addt’l Internal Height If Required
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Discounts For Multiple Crates
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U-CRATE 100 is an excellent choice for your mid-size shipments & comes with a sturdy, corrugated cardboard cover.

ABOUT ALL OF OUR SERVICES

All of the services listed above will be loaded into a durable steel shipping container designed for international freight shipments, once they arrive in our secure warehouse in Charleston.

Once loaded into a shipping container, it is trucked to the port where it is loaded onto a shipping vessel headed toward your overseas destination.

PALLET SERVICE OVERVIEW

Our most cost-effective service, the PALLET services are perfect for those that don’t need as much protection.

After booking you provide your own standard PALLET(s) (48 × 40 inch), pack up your PALLET and wrap it using shrink wrap or whichever shipping wrap you wish.

You can take as much time as you need to pack, and when you’re ready to ship, contact us and we’ll arrange the pick-up and delivery of your PALLET overseas.

U-CRATE SERVICE OVERVIEW

Our most popular service, the U-CRATES are a great way to tightly pack and protect your belongings for their overseas journey.

After booking, we’ll send you the U-CRATE shipping equipment (for U-CRATE 50 & U-CRATE 100 only), you’ll assemble your U-CRATE and pack everything you need into its container.

You can take as much time as you need to pack, and when you’re ready to ship, contact us and we’ll arrange the pick-up and delivery of your U-CRATE overseas.

For the U-CRATE 200 service, you’ll find local movers to help you load a Liftvan and we’ll pick it up & ship it to your destination overseas.