Submit your review
I can only say that my experience with the Company has been five star +. Initially coming from the US to Europe, my link to the Company was through Alicia Hawk. I was at one point wondering where there several Alicia clones, given her immediate attention to questions and ability to calm me down if nothing else and there was more. When you ship all your worldly goods across the Atlantic, you do wonder are they going to get there.Working with a company that seemed to be as solid as a rock, has the effect of feeling what you are doing is going to be OK. And so it was. Pallet arrived today in France, looking exactly the same as the day I taped it up.
Well done I say.
James’ paperwork and instructions are not straightforward at all, are confusing and contradictory. Moving is already stressful enough without having to wade through what we need to do and having to keep rereading it over again. He also wasn't very responsive on email.
We found waiting for the pallet kit stressful as although it was scheduled to take a week, it took two leaving us little time to pack. The delivery of the kit was a major problem. The delivery company Palletways called us a day before it was scheduled to be delivered and expected us to drop everything and come to the closest town, with our car, not delivered to our town, where it was supposed to be delivered. The excuse being that the delivery truck was too big to come to our town. I kept saying we only have a small car, knowing that it was a pallet, but he kept ignoring us and then his supervisor called us, speaking English was better, but he just kept saying can't you pick up. Then we couldn't get a hold of him either when we realized there was a problem picking it up with our car. We called James to advise we had a problem but did not hear back. We reluctantly went to the town nearby to collect it as we had little choice. The truck was actually not too big to make the delivery, we knew that as soon as we saw it. The driver was nice enough so was just being lazy. The driver gave us the contents of the pallet and was about to throw the base away and I told him that I needed that, it was part of our package but it clearly would not fit in our car. The driver said can't you get a friend to help and then said he had to leave. We had to get neighbor to drive to town and luckily it fit in the back of their vehicle. Once we had the pallet James contacted us and said that Palletways wasn't part of UPak but that's unacceptable to say that. Get a company that actually cares and is accountable or as least is aware of what the delivery is.
Once having packed the pallet we expected a follow-up from James reference a pick date and time but we never heard from him. Fortunately, the collection was without incident as the same size truck as the pallet delivery came to our town.
Karlee in the US was however great and we are thankful for her help. She was constantly in touch letting us know where the pallet was and when we should expect it. We had expected a call or an email from Saia Freight when the pallet was to arrive but they did not contact us and actually just showed up at 10am one morning, the Saia Freight driver said that they did not have the correct phone number (Karlee had confirmed that they did). The delivery driver also wanted to leave the pallet on the side of the road instead of moving it about 30 feet to inside the garage. Eventually he agreed to after we helped push the pallet on a dolly into the right place. If we needed to make a long distance move again we may use UPakWeShip but we will certainly look at alternatives.
Third intercontinental move I make, this time I chose UPakWeMove and it was great! fast, easy, efficient and 0 problems at all. I'd chose them again. Thank you!
The whole process was coordinated with much patience and professionalism. We shipped from France to the USA. Price was very reasonable. Thank you to all involved to get our belongings moved. All arrived undisturbed nothing was broken. Would recommend Upak we ship without hesitation.
(Note: I originally posted this review in Google Reviews 3 years ago but only just now found out that it had been rejected as not meeting their checks,but with no other explanation. I felt so bad not being able to give feedback that I have posted the exact wording here from 3 years ago. So sorry for the delay Upakweship!)
Thank you Elda, Alicia and the entire team. A truly excellent experience from start to finish. Professional and responsive. Managed our shipment door to door in the most trying of times (Covid) and did not miss a beat. Communications were exceptional. Your commitment to us as the customer came across from everyone. Paperwork was comprehensive and with very good instructions. Cargo handling does not always have the greatest of reputations but this team has got it right. Would highly recommend and use again (although a repeat international move is not on the cards anytime soon!)
I have been very pleased with my moving coordinator Alicia Hawk. She addressed all the issues that came up in an efficient and timely manner, going the extra mile She deserves the five stars and a raise.....
My brother downsized from a house in Alabama to an apartment in Florida and sent me a load of bits and pieces which he didn't have space for. The service from Upakweship was fantastic on both sides of the Atlantic. My brother was sent a large, sturdy box on a pallet (roughly 1 metre cubed) which he packed himself and then Upakweship took it from there. All shipping fees and forms were taken care of by the company and the box arrived safe and sound in what seemed no time at all.
The end-to-end price from Upakweship was extremely good value, but the level of service provided throughout the whole process wasn't compromised at all. Excellent all round. Highly recommended.
I had to move back to the UK at short notice and arranged for one of their crates. I was put in touch with ALICIA HAWK and she was absolutely brilliant! She never once complained about my inane questions and was always helpful and quick to respond.
Worked with Alicia Hawk at UPakWeShip. She is the best. She stayed in touch all through the entire process and provided great advice. All of our items in the U100 crate arrived pretty much unscathed. The delivery was a breeze. UPakWeShip was recommended to us by others who moved from Florida to Portugal. It was a great experience. Try to relax through it all and realize these people know what they're doing. And they're great at it.
After planning our international move for many months, it came time to look into shipping options for our belongings. We were looking primarily for simplicity and cost - our budget was limited, so full-service movers were not an option for. After coming across UPakWeShip online and poring over their information and reviews, we decided to move forward with the Large Pallet USA to UK & EU option for our family of four. My wife and I knew that we were resourceful and diligent enough to source our own pallet, pallet strapping gun, stretch wrap (all Amazon.com), and boxes, and having moved many times we were confident in our packing abilities. Anyway, Alicia Hawk was extremely patient with all of my questions before booking our shipment with a deposit in July 2021. We left the US September 2021, but it was not until March 2023 that we were ready to initiate and receive our shipment. This lag in time was no problem at all. Alicia applied our previously paid deposit to the new order, and we were able to coordinate pickup from our friend's house where the packed pallet was stored completely remotely from Italy. The shipment left Northern California on March 8 and arrived on the doorstep of our apartment building in Italy on May 5th - just under 2 months from door to door. UPakWeShip was communicative during every step - from the pickup, to receiving the pallet at the outbound shipping center in South Carolina, to the vessel info that our pallet was traveling on, to departure in the US to arrival in Rotterdam, to the customs hold, to shipping from Rotterdam to Italy. Despite my many, many, many emails they were patient and professional. Finally our pallet arrived with abolutely ZERO damage and all of our belongings were in perfect shape. I cannot recommend this service highly enough - extra thanks for Alicia and Elda for all their help during this process.