FAQs

How does payment work?

For all our Pallet and U-Crate services you can now pay online at the time of booking using our store portal.

Are there any extra charges?

Not normally, unless there is a customs inspection in which case we will provide you detailed documentation of the customs charges.

How about insurance?

We can provide shipping insurance if you would like, which we will review with you after booking. Since many shippers don't know exactly what they want to ship until they start packing, we allow you to add insurance after you book to ensure you get the proper coverage you would need.

Can I let you know the delivery address later?

Yes, no problem. This is the case for many people moving overseas and whenever you have the address, you can let us know and we'll update your shipment accordingly.

How much notice or lead time do you need to arrange everything?

2 weeks notice.

How do I know if my items will fit?

We suggest taking the dimensions of the Pallet or U-CRATE service you're looking to book and draw out a rectangle on the floor and wall using masking tape. This will allow you to get a good idea of the size of the space you'll be working with. If your items fit inside your masking tape drawing, then you'll be in good shape on packing day.

Are there any items that I can't ship?

Yes, please review the Prohibited Items List here.

Can I load a Pallet or U-CRATE inside my house?

The Pallets & U-CRATE's are larger than most doors of a typical home, so packing inside is not an option. They must be on flat, hard ground so we can collect them with a pallet jack and tail lift truck. A driveway, garage or curbside is normally the best location to use as your packing location.

Do I need to have a detailed packing list?

Yes and we have an app on our web site to help you create your list.

How do I book my shipment?

When you're ready to book, simply click on the service you would like, choose your origin and destination, make online payment and then submit the details of your shipment on the booking page.

Get More Answers To Your Questions In Our FAQ Section.

UPakWeShip Reviews

Our quality control program is designed to ensure your satisfaction. Please let us know how we’re doing, based on the questions below rate the services you received on a scale of 1-5 (1=Poor, 5=Excellent).

Please rate the following services on a scale of 1-5 (1=Poor, 5=Excellent):

 

  • Overall satisfaction with UPakWeShip presentation and prices.
  • Trust and confidence in UPakWeShip staff.
  • Overall efficiency of UPakWeShip.
  • Timeliness and responsiveness to your questions.
  • Door to door, how did we do?
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UPakWeShip, Inc.
Average rating:  
 394 reviews
 by Natalya Critchley
Excellent service

This was a fantastic solution for shipping my personal belongings from the States to France at short notice. After some online searching this really turned out to be the best value for my needs, personal belongings and a lot of artwork. The crate kit was a great design, it worked really well for setting up and packing the pallet inside at home and being able to make the best use of the space available in the container. It all arrived intact, safe and sound within the timeframe outlined at the beginning. Every step of the way I had the necessary guidance and reassurance on the process, Alicia Hawk was wonderfully helpful answering any queries so I couldn't have been happier with UPakWeShip's service.

 by Louis Rychtarik
Exceptional Service

Thank you John, Alicia & UPakWeShip for rxceptional service with our US to Czechia shipment. We appreciate your friendly, professional assistance from quote to container kit delivery to crate collection.

 by R. Wagner

I love the simplicity of the entire transaction. Continuous communication, simple ordering, delivery of crate, pickup of crate and the final destination delivery. No need to call them for questions about your shipment, they contacted me whenever there was a change in status. Keep up the great work.

 by Shari G.
Just like they said!

We moved to Portugal and left a small pallet worth of belongings with my brother. We shipped that pallet from Texas to Portugal using UPakWeShip. Everything went smoothly and exactly as they said - no hidden fees, no surprises, very clear instructions and forms and they communicated with us along the way. perfect. Now to hang those paintings!

 by MARK
Fantastic service! Fantastic people!

Shipping our stuff from the US to Portugal was really stressing us out - until we found UPakWeShip. From the first time I called to speak with John, to my communications with Alicia, Elda and the rest of their team, they could not have made the process easier. The best part? Their communication!! They were always responsive, professional and patient. My only caution is that they were overly optimistic on how long it would take to get my stuff. However everything arrived in great shape so no complaints. Thanks UPakWeShip for a GREAT experience!!!

 by Kathleen C Mack
Simply the BEST

From the initial conversation through the delivery of our crate, the UPakWeShip team members we interacted with were professional, helpful, gave good guidance and communicated in a timely manner.
The entire experience was managed smoothly and efficiently.
The only exception is that our crate arrived earlier than planned, but in retrospect, for us the timing was perfect.

 by Diane Hawkins
Thanks, John & Alicia!

I'd just like to take a moment to share our fabulous experience with UPakWeShip. From our initial conversation with John through to his connecting us with Alicia we have felt like we were in the hands of professionals, yet friends. Alicia has been fabulous! Her knowledge of what needs doing was communicated clearly in terms that a novice mover could easily comprehend and her patience with out of the ordinary questions never tired. Thanks, Alicia, you've made the move of our household goods a wonderfully smooth beginning! We are excited to watch its journey across the sea!
With great appreciation, John & Diane

 by Sarah
USA to UE : great !

I definitely recommend this company !
Each person I spoke to was able to answer my questions perfectly and quickly throughout the process. We are kept informed of every important stage of the shipment. My pallet arrived in perfect condition.
In one word : PERFECT

 by Shane Robison
Fantastic Customer Care by Ryan

My wife and I decided to make a last minute switch on how we shipped our goods from the US to England. We went with UPakWeShip as some friends referred us. Within 12 hours of booking (at night I might add) I'd already received detailed instructions and had an email exchange with Ryan. He answered my questions and ensured that the U-Crate we ordered ship to us as fast as possible. Great job, Ryan! Thank you.

 by Mo Hossain
Smooth experience

Alicia has been super helpful in helping us figure out how to navigate the process of shipping a pallet to the UK. She's clear in her communication and responds quickly. John helped us initially figure out which package we needed (pallet vs U-crate, etc.) and was also very nice. upakweship.com website is full of helpful resources that has been practical. Our pallet was picked up yesterday and hoping the rest of the process to receive it goes smoothly.

For anyone shipping a pallet, from my (first and only) experience, I would recommend getting good quality shrink wrap, ratchet straps and/or bungee cords, along with a nice, sturdy pallet. I found a heavy duty plastic pallet on Facebook Marketplace which I was very happy about, over using a wooden pallet (I'm sure these are fine too however). Best of luck in your moving!

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